Does the hustle and bustle of life excite you? Is guest service your ultimate passion? If you say Yes I Can! here at the Park Inn by Radisson Leuven, we’re looking for fun people just like you!
At the Park Inn by Radisson Leuven, we stand out together as one team and make memorable moments for our guests, because we are a hotel you can rely on!
Our fun Front Office Department is the heart of the house, and our Front Office Managers exude patience, empathy and personality to host the show through a well-rehearsed, friendly and empowered team.
A smile is essential, but you can’t hide behind it, you must be confident in business essentials and revenue generation.
Key Responsibilities of Front Office Manager in charge of Revenue:
- Achieves guest satisfaction and rooms revenue goals by supervising the Front Office operation
- Overseas and participates in the prompt and courteous check in and check out of guests
- Utilises leadership skills and motivation to maximise team member productivity and satisfaction
- Actively works on improving conversion of booking enquiries, for both Meetings & Events and Rooms Reservations
- Ensures proper Property Management System data management
- Assists in the lead generation and Referral of business for the sales team by analysing current business, lost/denied business and identifying potential new business through the office,
- Delivers a pro-active sales culture within the Office to ensure all budgeted revenues are achieved
- People developer/exporter
Requirements of Front Office Manager in charge of Revenue:
- Proficient in all Front Office, Guest Relations, Meeting & Events and Rooms Reservation procedures to be a resource when needed
- A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management
- Commercially aware
- Driven and ambitious to inspire the team to consistently deliver and exceed service standards
- Clear thinker with excellent communication abilities
- Strong working knowledge of Opera Sales & Catering and Property Management System
- Fluent in Dutch, English and French
If creating memorable moments is your passion, then check in with us and say Yes I Can!
Please send you CV to Nele Lemmens, HR coordinator
Park Inn by Radisson Leuven
B-3010 Leuven, Belgium
T +32 16 61 66 00