With the number of venues expanding and an increasingly wide range of events on offer, Ria Joosten Catering & Events was faced with the challenge: how do you keep the planning orderly when you are working with more than 100 people and organising multiple events at different venues at the same time? The answer was simple: MICE Operations provides the structure the team needs to keep everything running smoothly.
When owner Ria Joosten took over a new venue in late 2023, it became clear that the old system was no longer adequate. ‘We were working with several separate systems for quotations, schedules and planning, and this regularly led to miscommunication,’ Ria says. With the expansion of locations and teams, it soon became a challenge to organise everything properly. ‘Small misunderstandings could have major consequences, such as double bookings or outdated scripts. That caused unnecessary stress.’
One system, everything clear
It was time for a change. Ria and her team wanted to bundle everything in one place. ‘We needed to get rid of those separate systems and look for something that would really help keep everything organised,’ says Ria. The solution? MICE Operations. ‘Now everything comes together in one system,’ she says enthusiastically. ‘Making quotes, keeping track of schedules, managing scripts… it’s all super simple and clear. That saves us a huge amount of time and prevents mistakes.’
With the event dashboard in MICE, double bookings are a thing of the past. ‘The software automatically removes expired options from the calendar. That’s a real relief,’ says Ria. ‘We can now respond quickly and accurately to our guests’ requests without getting confused by overlaps.’
Working together efficiently, at every location
The team at Ria Joosten Catering & Events works at several locations. Thanks to MICE’s software, cooperation between the teams is now much easier. ‘We have work lists and schedules that are generated automatically. We can share these directly with the team at each location. This way, everyone knows exactly what needs to be done,’ says Ria. ‘The software also makes it much easier to change gears. That’s really handy for transferring tasks between shifts!’
Ready for the future
MICE not only makes day-to-day planning easier, it also provides room for growth. ‘The software is so intuitive that the whole team can quickly get to work with it,’ says Ria. ‘We can now react much faster and fully focus on what really matters: satisfying the guests.’
Event management software for event planners – get the most out of your venue – MICE Operations
